Frequently Asked Questions

Sahara Designers is a company based in Nairobi that deals with custom boxes and packaging. We provide customized packaging solutions to individuals and businesses of all sizes.

Yes, we provide samples of our products upon request. However, please note that samples are not provided for free and have to be paid for.

The delivery timeline for any work depends on the quantity and nature of the product specifications. Once you have provided us with your requirements, we will give you an estimated timeline for delivery.

To get a quotation, you need to provide us with the artwork and product type needed. We will use this information to prepare a customized quotation that meets your specific requirements.

We offer a wide range of packaging solutions, including custom boxes, bags, pouches, sleeves, labels, and stickers. Our packaging solutions can be tailored to meet your specific needs and requirements.

To place an order, you can contact us via phone, email, or our website. Once we have received your order, we will work with you to finalize the details and provide you with a timeline for delivery.

We do not accept returns on customized products. However, if there is a problem with the quality of our products, we will work with you to resolve the issue and ensure your satisfaction.

We require a deposit of 50% of the total cost of the order before we begin production. The remaining balance is due upon completion of the order. We accept payment via cash, bank transfer, or mobile money.